Exceeded Expectations...

Suki and Heather met all of my needs and exceeded my expectations. They are energetic but not frenetic. They went beyond the usual and assisted with preparing my house for sale – they have a supply of items that I was encouraged to borrow from.

They were realistic and honest and had my welfare in mind at every stage of the process. They were prompt in responding to my inquiries and always consulted with me to keep me in the loop. I highly recommend their services.

— Jill

Heather and Suki were spectacular to work with. They knew everything about the area, were always available for questions, and were a pleasure to work with. They made our home search extremely enjoyable plus they found us an incredible new home!

— Richard

I highly recommend Heather and Suki. I have been in real estate for decades and am rarely impressed as I am with Heather and Suki. They work hard from day one, are honest, know their markets and are pleasant to deal with. Use them, you’ll be happy that you did

— Dean

 

As I had the privilege of advancing one day to be CEO of the multibillion revenue Hearst Newspapers – nationwide – my elected mantra with our folks echoed that office boy. I sought out examples of that in my every day encounters. Which brings me to your colleague, Suki Marsh.

Suki was the second realtor up after a series of disastrous collapses in the sale of our South Orange, NJ home. We had stripped the house bare at the urging of our first realtor to respond to the buyer’s wishes one week before the closing. That buyer filed for bankruptcy the day before the scheduled close. Nightmare!

We now had an elegantly furnished home with nary a stick of inviting furniture in its 17 rooms. Then came your Suki. She was a force of creativity in identifying a series of inexpensive moves to enhance the home’s appeal. And then the coup de tats: SUKI FURNISHED THE HOME WITH HER VERY OWN FURNITURE FROM HER OWN HOME. COMPLETELY.

She endured nasty weather, an out of control Mrs. who imposed irrational suggestions on Suki. Her calm and wholly professional way carried the day until the April 7 close. As I experienced Suki’s conduct and commitment – I genuinely felt the echo of that office boy admonition.

Suki made me feel like ROYALTY.Your company can be mighty proud of creating a milieu which chooses to set aside ‘customer loyalty’ for Customer Royalty.You have my gratitude, as does your great asset, Suki Marsh.

All good wishes,
–Bob Danzig

Now that we’re on the “other side” of selling our home and moving, Bill and I wanted to write a note thanking you for all you’ve done to help us through the most trying process of selling our home and finding a new place to meet our changing needs. As you know, we had a short sell-time in mind and with the current real estate market, we weren’t exactly feeling very optimistic. We knew we were in for quite a challenge but you made it easy to trust your expertise, giving us the hope we needed to endure this grueling process, and in the end, you delivered on everything you promised and more!

Over the years, as we’ve watched others sell their homes, we’ve both seen and heard about the pitfalls along the way. One of the primary reasons we chose you to represent us was your stellar reputation for helping people close the deal in a professional, courteous, and conscientious manner. We found your business approach to be impeccable as you were always punctual, honest, organized, and provided the most educated guidance on this very emotionally-laden journey.

While these are likely characteristics of many realtors, what you have is something special, all the extras that made the “impossible” possible, that make you stand apart. Acting as counselor and friend throughout the process in the most sincere manner, you maintained a level-head throughout. You were diligent, infusing the correct balance of optimism and realism along the way and you always gave us your undivided attention.

On a lighter note, another gift you shared is your amazing sense of style. Your keen eye helped us stage our home to appeal to a wide array of buyers and you even went so far as to lend us your own personal items to make our home that much more special! Thank you for making such a difficult process more bearable, for helping us achieve our goals and for maintaining our hope along the way. One way we can show our deep appreciation is to share with others about our positive experience with you. We would be honored to serve as a reference to your real estate practice so that others can benefit from your personalized business approach.

Please feel free to share our contact information with potential clients.

In gratitude,
— Tracy & William